TEAM MEMBER TRAINING

We provide training for every team member—from entry level right on up to executive management.

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ENTRY LEVEL TRAINING INCLUDES:

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• Learning how to professionally fix customers issues, of course!

• Classroom training is the first step and includes lectures, training videos and written evaluations.

• Next comes onsite training that is fun and interactive. First, a supervisor will show you how to perform a task. Then you'll perform the task. Then you'll teach the task back to the supervisor. We call it "learn one, do one, teach one."

EXECUTIVE MANAGEMENT TRAINING INCLUDES:

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• Learning how to be a handyman! At D&D BuildIt, all managers learn from the ground up. The result is in-depth knowledge and "in the trench experience," so they know how to do everything they are asking the entry level team members to do. This means that managers can pitch in at any time and help service a client's facility quite easily. More importantly though, people who understand all facets of the business are more compassionate and effective managers.

• Human Resource courses, so that managers are prepared to nurture team members and keep them motivated.

• Last but not least, we offer comprehensive customer service training. We cover the basics, such as the importance of having good manners. Plus, we go in-depth. You'll become a pro at conflict resolution. You'll know when and how to implement the right solution for any given problem. Clients will love you!